FREQUENTLY ASKED QUESTIONS
HOW CAN I RETURN AN ITEM?
You can request a return within 30 days after delivery. Items must be unused and in original condition with all tags and packaging included.
HOW CAN I PAY FOR MY ORDER?
We accept multiple secure payment methods including Shop Pay, Visa, Mastercard, Google Pay and Apple Pay.
HOW MUCH DOES SHIPPING COST?
Standard delivery within the United Kingdom is free. There are no hidden delivery fees added after checkout.
WHERE CAN I CHECK WHEN MY ORDER WILL ARRIVE?
Once your order is shipped, you will receive a tracking number by email. You can use it to follow the delivery status at any time.
If you have not received tracking details within a few days after ordering, please contact our support team and we will check it for you.
STILL HAVE QUESTIONS?
Our customer support team is happy to help.
Write to us at info@eltrendio.co, we usually reply within 24 hours on business days.
Please include your order number (if available) so we can assist you faster.