Shipping policy

Delivery within the United Kingdom

We deliver exclusively within the United Kingdom (UK). All orders are placed through our website, and processing begins as soon as payment is confirmed.

The information below explains the stages, estimated timings and arrangements for receiving your order.

Order processing

Orders placed before 14:00 on business days are usually processed the same day.
Orders placed after 14:00, at weekends or on public holidays are processed the next business day.
Standard processing takes 1–2 business days. During this time, we check, assemble and prepare your order for dispatch.

You will receive a separate notification once your order has been handed over to the delivery service.

Estimated delivery times

After dispatch: Delivery takes an average of 6–8 business days.
From placing your order: You should receive your order within 7–10 business days.

Tracking your shipment

We use reliable courier and postal services to deliver orders. Once your parcel has been dispatched, we will email you a tracking number. Use this number to check its delivery status and current location at any time.

If you have not received a tracking number within three business days of placing your order, please contact our support team.

Shipping costs

Standard shipping is free on all UK orders. No additional standard shipping charges will be added at checkout.

Your delivery address and delivery attempts

You are responsible for providing the correct delivery address. Before confirming your order, carefully check your postcode, house number and contact details.

If delivery cannot be completed because the address is incorrect or the recipient is absent, the delivery service may attempt delivery again or send the parcel to a storage facility, according to its own policy.

Possible delays

Delivery may occasionally take longer for reasons outside our control, including: